American Eagle Reviews

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General rating

1.7/5.0

Of the 45 reviewers, 8 (17.78%) recommend this store.

Customer reviews

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It’s Where I Buy Everything I Wear

Ninety percent of what my husband and I wear is from American Eagle and Aerie. I’m enrolled in Real Rewards, and I get the best deals. Having the app and getting notifications of sales helps too. I put things in my favorites and check every now and then to get the best prices. I love the clothes, great quality and so cute. I love that I can order and if it doesn’t work, I can run it over to one of the stores and return it. I will buy from the stores when possible, they just have so many more items and sizes online. As for the shipping, early this year, AE changed shipping companies and one was really slow. They changed again, and now I get my orders really fast. Great company!!!!

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Sara.Fleming

Reviewed on: Jun 22, 2023

Recommends this store!

Horrible customer service

I did an online chat with representative and she was very helpful but the code she gave me wouldn't work so she told me to call in, I did and the representative on the line was very rude and told me she shouldn't have given me a code for the item I was wanting and they don't do that! I shop a lot with AE but now not anymore! Do better AE!

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Jackson P.

Reviewed on: Jun 21, 2023

Low quality

I found the worst cargo pants and jeans from them in black colour. Both of them leave colour while washing and already get faded after 3 washes. So poor quality.

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Alberto.Jordan

Reviewed on: Jun 13, 2023

LQBQT Products and Media

I just found out, AE is a supporter of LGBQT and promotes them! Not one more dime will be spent at your stores!

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Wanda W.

Reviewed on: May 26, 2023

Credit Card Issues

I have been an AEO Synchrony card holder since 2017. I have always paid timely. However, recently I made a payment with two checks. Paying balance in full! One check in the envelope was successfully credited to my account. The other check was apparently cashed by someone else. This was completely shocking.Supervisors I visited with, continue to say the envelope could have been damaged before they received it. This company has been completely negligent. Also, there is zero cooperation to assist me in investigating the issue. I need a form from this company stating the check that was endorsed by another person, and not endorsed by them—- BUT, I get zero cooperation! Do not get a credit credit from this company! After this occurred, I sent a final check to close my account and they are saying they did not receive yet another payment.So again I have a cleared check from my back as proof and have to spend too much time on the phone trying to explain how I should have a zero balance! It is not worth having this card!

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Romero

Reviewed on: May 20, 2023

Awful service …

I placed an order for €119.40 through AE app but there was some glitch on app and my order didn’t went through but I was charged twice the same amount from my PayPal account,now money are on hold and I contacted Paypal,they said me that I have to ask seller to decline from their PayPal that ,I asked to do so AE costumer service but they said that there’s nothing what they can do,so basically I’m left without order and $240 😡😡😡

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Regina960

Reviewed on: Apr 15, 2023

Horrible Shipping

I have to agree with all of the reviews about horrible shipping. Every single time my package gets an exception and is delayed. This time it's almost 3 weeks. I will never order from them again.

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Mcdonalid447

Reviewed on: Apr 14, 2023

I have been a customer of American…

I have been a customer of American Eagle for very many years. Shopped in the store in person for me and my son. Loved it, the fashionable clothes and great quality, just love. Started using their website because of that, delivery is fast and the items are the same quality as at the store and you can find even more items on the website. Subscribed for their newsletter and now always know when they have a sale, thats even a more advantage than shopping at the store. If something wouldnt fit you there is an option to return it just like at the store. Of course at the store you can try clothes and see the item in person but advantage of shopping on website especially during Covid that you dont have to go to the store in person and can shop at your own convinience and for as long as you want and have it delivered to your home without any problems at all, no delays, no missing items, nothing like that, great company that I love very much and will continue using their website and highly recommend. Last order was January 17, 2023, the date keeps always changing when I leave my reviews.

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Dixon149

Reviewed on: Apr 06, 2023

Recommends this store!

Best service EVER!

I went into American Eagle today at the Heart Land location and all I can say is that the help I got from Rose was the BEST EVER! She was very friendly, helpful and she just got me. It is rare today to get personal help,someone who will help you get the outfit that is just right for you. Rose is a keeper!

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Ivan F.

Reviewed on: Apr 01, 2023

Recommends this store!

Do not buy from AE

AE won't issue refunds for orders that are delivered to the wrong address, basically they won't help you at all they will blame the delivery company and you and if you call the delivery company they won't do anything. American eagle and the delivery company ripped me off with $64.93 well earned by my hard working husband shame on you AE.

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Dylan43

Reviewed on: Mar 29, 2023

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FAQs by the Kupn Community

Why are your clothes comfortable?

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When washing the jeans do they shrink once they are washed?

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Are there other similar companies to American Eagle Outfitters that are less expensive or better?

Hansen107 May 29, 2020

ALL OF THEM! Not ONE treats their customers this poor, not ONE ever refused a full refund!

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How easy is it to get a hold of customer service at American Eagle?

Mike.Nelson May 30, 2020

Waited over 30 minutes and hung up never getting anyone.

Hicks Aug 08, 2019

Chat service is dreadful. Phone service is decent.

Jonathan F. Jul 15, 2019

1, 2, 3, just like that They're professional, respectful, accommodating, & knowledgeable They really know how to treat members

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